Kaylei Koon manages four student properties in Gainesville, FL at the CMC Student Properties Office. They include Alligator Alley, LynCourt Square, Nantucket Walk and Upper Westside, with at total bed count of 170. This diverse portfolio presents unique challenges regarding leasing, resident relations, and property upkeep. Kaylei handles challenges proactively and treats everyone who walks through her office door with a calm demeanor and the utmost respect. Kaylei’s professionalism and customer service skills are evidently based on consistent resident and prospect feedback. Because of her leadership, the CMC StudentProperties Office earned a 5-star rating on Google in 2021.HerMaintenance Supervisor, Emilio Echeverriahad this to say about her; “Kaylei is very professional, and our communication is excellent. She trusts me to get my work done and is always open to hear what I have to say. Kaylei always gets me the help I need to get the job done. Our partnership has helped us run our office smoothly, help our residents quickly, and keep our properties well-maintained.” Kim Hafey, Senior Regional Manager, says, “I knew from day one Kaylei was going to be a valuable part of our CMC family. Kaylei manages several sites while updating two regional managers. She handles challenges gracefully and makes us laugh along the way. We appreciate her work ethic, organization, and positive attitude. She is a joy to work with.” And finally, Corey Williams, Regional and Acquisition SalesManagershares, “It has been a pleasure to work with Kaylei over the last year. Kaylei takes control of her site and runs it with extreme confidence and care. Also, I really appreciate her great attitude during the long and stressful days of turn. I'm lucky to have her on my team!”Given Kaylei’s reputation throughout our organization, this is the first time the CMC senior leadership has unanimously voted for an employee of the year...that is a big deal! On their behalf, I am so happy to bestow Kaylei Koon with the honor of being the 2021 CMCBuilding RelationshipsEmployee of the Year for 2021 AND a$1,000 bonus. Kaylei, you truly epitomize the CMC core values of Integrity, Service, Expertise, Commitment, and community. Congratulations!